PRIVACY POLICY

Compliance with Laws and Regulations

When handling personal information (information that can identify a specific individual), Pets Tokyo Co., Ltd. (hereinafter referred to as "the Company") complies with the Act on the Protection of Personal Information, other related laws and regulations, and the guidelines of the competent authorities, and takes appropriate measures for secure management.

Handling of Personal Information

The Company acquires personal information by lawful and fair means only within the scope necessary for business operations.

Purpose of Use of Personal Information

The Company will not use acquired personal information beyond the scope of its intended purpose without the consent of the individual concerned.

The purposes of use are as follows.

1. To respond to inquiries, questions, and consultations received from customers

2. To provide business information regarding our services and products

3. To send materials, documents, and related notices regarding our services and products

4. To provide support and after-sales service regarding our services and products

5. To conduct surveys and similar initiatives for quality improvement and service enhancement

Security Measures for Personal Information

For the secure management of acquired personal information, the Company implements sufficient measures through the establishment of handling rules and internal organizational systems. In the unlikely event that an issue occurs, we will promptly take appropriate corrective action.

Provision of Personal Information to Third Parties

The Company will not provide customers’ personal information to third parties except in the following cases.

・When prior consent has been obtained from the customer

・When disclosure to a subcontractor is necessary within the scope required to achieve the purpose of use

・When disclosure is required by law

Inquiries to the Company

For inquiries or consultations regarding the handling of personal information by the Company or regarding your own personal information, please contact the desk below. When responding to inquiries regarding personal information, we will confirm the identity of the individual and respond as promptly as reasonably possible.

Contact Desk

Pets Tokyo株式会社（ペッツトウキョウ）

〒102-0093

東京都千代田区平河町2-4-5 VORT平河町Ⅱ5F

Tel: 03-5545-7558

Mail: [email protected]